What is the process to follow when fibre is down on weekend?

0 votes
My Fibre has been down since Friday.

I tried making contact in the afternoon and ended up sending a please call me SMS - you guys called 6 hrs later and let the phone ring twice and dropped - never called again.

Saturday, same story.

Impact, my family asked me to cancel and move to different provider if your service is two rings and tick box as if you made any impact.
asked Oct 8 in Fibre by lphohole (120 points)
same happened to me without the call back from the sms???

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