I need help installing router

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asked Oct 10 in ADSL by Charmaine58 (120 points)
reshown Oct 10 by AfriDazzil

1 Answer

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Hi Charmaine,

To configure your ADSL modem or router with Afrihost please follow these steps:

  • Please connect your router with the ethernet cable to your computer.

You will need your ADSL username & password for the DSL account.
It will be your username@afrihost.co.za details; eg: john@afrihost.co.za

The quickest way to access your modem is through a web browser, eg: Internet Explorer, Firefox, Chrome, Safari.
Most routers/modems come with a manual specifying the IP address of the device allowing you to connect to it.

Most routers use IP address:
10.0.0.2 or
192.168.0.1 or
192.168.1.1
but it's best to check the manual to be sure.

If you cant find the IP address in the manual it can be found by connecting the modem to your computer, via cable or wirelessly.

Finding it manually with these following steps:
To get the IP address on a PC:
[in Windows XP]

  • Click on Start > go to run

[in Windows Vista & Windows 7]

  • Start > start search

  • type: cmd

a command prompt window will open [black/white window]

  • on it type: ipconfig

  • you'll get an IP address {of your PC}

  • you'll also see a line with a "default gateway" - this is the IP address of the router - make a note of the default gateway

 

To get the IP address on a MAC:

  • Open Terminal {a quick way is to type it on the Spotlight search} 

  • type: ifconfig

  • You'll see lots of data; but generally you'll see a groups of network adapters; eg: en0; etc.

  • Check under each block for an IP address of the nature above

  • If this is too difficult; check the manual

  • If you have internet access via a different account; there are online router manuals on http://www.routersetup.co.za/manuals.php

 

Now that you have the IP address, You need to access the router:

  • The default gateway is 10.0.0.2; i.e the IP address of the ADSL router/modem that you just found in the instructions above. 

  • Open your Internet browser and type: http://10.0.0.2

  • the username & password of most routers are usually:
    username  - admin
    password  - admin or password

(this is to login to the router; but check with the manual if this password fails)

 

Once logged into the router you'll need to look for one of the following menus to change the settings:

1) Setup Wizard
2) Quick Wizard
3) Basic Settings
4) Internet Settings
5) Startup
6) Quick start

*some routers may not have this option - you can look for the "WAN" settings.

In order to use our DSL data you only need to setup a few settings and everything else leave it either with default value or blank. Ensure you only change these settings to these details below 

(you might need to explore the different pages on the router interface to get them):

Router settings

  •    Port: 0

  •    VPI: Virtual Path Identifier. Should be set to 8.

  •    VCI: Virtual Channel Identifier. Should be set to 35.

  •    Service Type: PPP over Ethernet (PPPoE).

  •    Encapsulation type: LLC

  •    Authentication type: Auto

  •    Your DNS settings must be set to automatic/dynamic {some routers have the 0.0.0.0 which also means dynamic/automatic}

  •    Your DSL username & password will be provided by Afrihost

{you should have received these via email or you can access them through the client zone}

  This will be (eg:) username@afrihost.co.za

  •    Save the settings and restart your router  - there should be an option under the settings to restart / reboot without having to use the power button.

Once the router has restarted you will be ready to connect.

In some cases; especially if you had an account from a different ISP; eg: Telkom - you might have to "Hard-Reset" the router. This can be done by pressing the reset button for about 10 seconds at the back of the router.

Once done; configure these settings above & you should be connected.
 

If you require further assistance please email: support@afrihost.com
or contact Afrihost support on 011 612-7200
or via live chat support on our website
alternatively you may request a call back by smsing the word 'help' to 32541

Thank you

answered Oct 10 by AfriDazzil (12,320 points)
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