Please refer to escalation request below. Still NO FEEDBACK.
- Router has no connection. Mode light = RED
- I have already been billed! RIDICULOUS for a service I cant use (IN**********) & CRIMINAL
- I have done live chat with JP D & BOSTON R and received 'troubleshooting instructions' which i followed
- Mobile data = OFF
- Roaming = enabled
- Boston R logs escalation RQQ-934-85*** with IS (RAIN) – no response!!
- I have done telephone calls to 0116127200 and spoken to:
- Richard (great human) - even called me back, but without a solution
- Both said they would consult with Sheldon, with BOTH my call was cut off/disconnected
- Apparently the problem is with IS and there is no estimated timeframe associated! (WHAT!?)
Today begins the second week since delivery of my Fixed wireless router and connection. Gian, has failed me by convincing me to begin a once successful client relationship with Afrihost, and If I am not helped ASAP I want instructions on how to cancel and have the router connected.
The roll-out for FIXED WIRELESS IS A JOKE. I do not want to hear about struggles with IS/RAIN etc. I do business with Afrihost!
If this is how business has evolved at Afrihost then I cannot do more business with your firm.
TELKOM HAS CONNECTED ME FASTER IN THE PAST