How can MTN deactivate a prepaid sim after it has been "ported" to Afrihost?

+1 vote
I fail to understand that a MTN sim can be deactivated after it has been reconfigured for Afrihost data. Surely the transferral to Afrihost also means MTN relinquishes their hold on that number. What right do they have! Now I am told to purchase another prepaid, then to "port" and then to load airtime and to remember to make a call once every month or three months. It makes sense to me that the sim, once "ported" becomes a data sim only and talking will not be possible. This problem is not highlighted when the reconfigutration from MTN to Afrihost is explained on the latter's site. My sim lives in my (former) mtn mifi and it has been used continually for the past three months with Afrihost data and never for talking. The whole point of reconfiguration is to save the costs of a new Afrihost sim. A connected world should not work this way. So, if airtime is loaded, will a call be possible on the reconfigured sim? Highly frustrated.
asked Jan 16 in Mobile Data by quaspavas (130 points)

1 Answer

0 votes
Hi
As far as I know these are MTNs rules on deactivating their sim cards:

When a prepaid sim has not made a chargeable call for 30 days, the following SMS reminder message is sent to the
“Yello! To keep your cellphone number active, you need to make a call, send an SMS or MMS or load an airtime voucher every 90 days with MTN Access4Life.”

When a prepaid sim has not made a chargeable call for 85 days, the following SMS reminder message is sent to the customer:
“Hello. As you have not made a chargeable call on MTN for 90 days you will be deactivated from MTN’s Pay As You Go system in 5 days. For more info, call 083173.”

The Access4Life Rule Table depicts which prepaid activity will count towards Access4Life rules.
If the customer has not complied with one of the applicable Access4Life rules in a 90 day period, the customer shall be deactivated after 97 days.

Maybe you will find help on Afrihosts porting info page
https://www.afrihost.com/landing/mobile/porting/
answered Apr 16 by Rookie (2,500 points)
...