How to switch from Telkom to Afrihost. Can Afrihost do the migration on my behalf?

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asked Jun 13 in Fibre by Bloems (140 points)

1 Answer

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Good day,

To successfully migrate your fibre connection over to Afrihost,
Please follow these steps

 - Step1:
You will need to notify/ cancel with your current ISP.
Your current ISP and all other ISP's require a 30 day notice period. You may be charged a migration/ transfer fee if applicable.

 - Step 2:
Once you have been released by your ISP, you will then be instructed by your ISP how to proceed with the migration to Afrihost

 - Step 3:
You will need to provide us with your Object Number (if relevant) which can be updated on Client Zone directly.
 Or you can go to your existing providers site, choose Afrihost as your ISP and click on activate

 - Step 4:
You may then be directed to [Clientzone](https://clientzone.afrihost.com/fibre-activate) if not already activated with the above step.
On the effective cancellation date with your old ISP and the line is released, we will activate the service with the last mile provider. This can take 48hrs on average to reinstate the service.
 

If you require further assistance please
send a message to our whatsapp help line  - https://whatsapp.afrihost.com
or visit our Help Centre: https://www.afrihost.com/site/help_centre
​​​​​​​​​​​or see our FAQ page: http://faq.afrihost.com

Thank you
answered Jun 13 by AfriDazzil (27,750 points)
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