It is really sad to see you leave us! If there is anything we can do to keep you with us, please let us know.
Please note that we do NOT take email as confirmation for cancellation. You will need to go to the below website to make the necessary changes. If the below is not done, your account will remain active. We do this to protect your security and prevent anybody else trying to cancel your account fraudulently.
To cancel your subscription with us, you can log in to the Client Zone(https://clientzone.afrihost.com/
Upgrades/downgrades/cancellations are not possible between the 25th to the last day of the month; as our billing system will be running.
Once logged in, click on "My Connectivity"> Edit package> Cancel service Here you will be able to cancel your subscription with us, by clicking on the cancel icon.
Kindly be advised that there is a 30 days notice period required
for all cancellations.
However, should cancellation be done before the 23rd of the month,
then cancellation will be effective end of the same month.
eg. if you cancel before the 23rd of the month ,then cancellation
of your services will be effective on the 30th of that month .
If done after the 23rd of the month, cancellation will be effective
end of the following month.