Hi there :)
Soft capping means that when your DSL Capped data account reaches a certain cap, let's take for example purposes 500 MB left on your account; you will still be able to use the Internet services with some reduced functionality.
This means that you're able to load web pages, and do some searches as well as log into your Client Zone to top up your capped DSL data account.
If you need further explanation on what soft-capping means, please don't hesitate to contact us using one of the following methods :)
Support via email: firstname.lastname@example.org
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Hope the above will help us to help you :)