Hope you are well.
The overall amount of up to R4000 can be used to offset installation and hardware costs should a user sign up for a new Fibre connection, or alternatively should a user wish to change ISPs, we'll credit their Afrihost account to re-imburse them for costs leveraged by their previous ISPs to make the switch to Afrihost.
It is important to note that R4000 is the overall maximum amount that Afrihost will issue as a credit to users regardless of how it is achieved.
If users sign up for a new connection, the savings will automatically apply on checkout.
If a user is migrating from another ISP, we'll automatically zero-rate migration fees associated with the last-mile provider (i.e. Vumatel, MetroFibre etc.) and then credit their Afrihost account for the termination costs charged by their previous ISP (up to the remaining balance of the R4000 maximum) when they submit a copy of the termination settlement to us.
This offer is available once-off, to one legal entity per address. Should ownership of an address change, the new occupant would become eligible for the offer. Should a legal entity wish to add an additional connection, or cancel and sign up again - this offer will not apply.
Should a user cancel their connection with us before 18 months of service, they will be charged a pro-rated amount to recover the initial offer extended. What this means is, for example, if a user receives an overall credit of R3600 on signup, and cancels after 8 months, that they will be charged an amount pro-rata for the remaining 10 months – in the case of this example that would equate to R2000. This is to cover the capital outlay incurred by Afrihost to provision infrastructure and hardware required in facilitating the fibre connection to users.
We will not credit users, when migrating ISPs, for hardware acquired independently or that is not stated as part of the termination settlement from their previous ISP. If a user is signing up via one of our Fibre Partner’s websites, they will need to submit substantiating documentation for installation and other costs via the Afrihost ClientZone in order for us to credit their Afrihost account for these costs.