Fibre link down? My CPE unit's FX light is off.

+4 votes
Hi, I came home after work yesterday to find my internet down. I noticed the FX light on the CPE unit is off. I tried resetting the CPE and router to no avail. I have emailed support for both Afrihost and Vumatel to try and resolve the problem, but have not gotten any replies yet. Is anyone else getting this issue? Or know the cause of the problem?

I am on a 20/20 connection with Afrihost, with Vuma as my line provider. I reside in the Glenhove, Melrose Estate area. Any assisstance would be appreciated.

Thanks
asked May 12, 2017 in Fibre by mike.webb (200 points)
2nd night without Internet... will no one help me
Fibre link down? My CPE unit's FX light is off.

When the FX light is off it means that:

i) The power of the CPE is off

ii) The fibre link is broken and in instances like this we have to report it to the fibre provider to get the fault resolved.

It will be a physical line issue and only the fibre provider technicians are able to attend to the fault.
Im having the same problem and I would like to know if there is a Fibre problem in Johannesburg, Auckland Park? 7 St Swithins avenue

1 Answer

0 votes
Hi Mike,

So sorry for the late response. Vumatel notified us that there was a fibre break in your area and

currently your estate is still down and the technicians are working on it as we speak. We hope they

will be able to resolve the fault as soon as possible.

We apologise for the inconvenience caused
answered May 15, 2017 by MsKay86 (220 points)
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