How do I keep my Afrihost email address?

+3 votes
I am going to migrate to another ISP, I would like to keep my email address with Afrihost because all my access credentials are tied to this email address, I have asked this question to the support guys but they keep on ignoring my question.
asked Feb 2, 2015 in Client Zone by Zorro

1 Answer

0 votes
We link the email address to the connectivity product, which is why your mailbox by default has the same name as your connectivity product. If the connectivity product in question is cancelled, the mailbox is deleted concurrently with the mailbox.

If you would like to hold onto your mailbox, you can downgrade your package to a lesser product (even to a Free GB) and you should retain your mailbox functionality.
answered Feb 3, 2015 by AfriMan (14,660 points)
Thanks AfriMan, your answer makes sense just a pity that Suzanna and other people from support could not give this answer even though I asked about downgrading to a cheaper and or free package.