Outlook setup gives error, can't logon to incoming server and my details filled in correctly

+3 votes
asked Feb 3, 2015 in Email Hosting by anonymous

2 Answers

0 votes
This sounds like it could be an authentication error on the server itself, but it would be best to do step by step troubleshooting.

Firstly, ensure that you are able to log into webmail, this way you can establish if the mail server is working correctly. Also ensure that your DNS records are setup correctly to point your MX (mail) records to the same server IP as your webmail login directs you to. You can do an NSLOOKUP on the server name to verify it's IP address (will usually be in the format XXX.aserv.coza).

Some mail clients don't like passwords with certain characters, so make sure you are using a client friendly password. Try simplifying your mailbox password first in cPanel and then retesting.

It's hard to give further advice without knowing the specifics of your setup. Drop me a mail on answers@afrihost.com so I can try to give you further help with this (if the steps above do not help). You can also check your setup against this guide:

https://support.afrihost.com/?/Default/Knowledgebase/Article/View/322/68/i-need-help-configuring-email-accounts--outlook-2010
answered Feb 4, 2015 by AfriMan (14,640 points)
0 votes
Hi

If you have attempted this a few times you could have been hard locked by the server even if you are using the correct credentials for security purposes. Please send an email to answers@afrihost.com with domain details so that i can check the server and assist you further.

Afrihost Team
answered Feb 4, 2015 by AfriDude (43,930 points)
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