A different number authenticating on my ADSL account!!!

+3 votes
Why is it that i see someone else's number on my sessions when i check the logs for data? That number is authenticating on my account and my number does not show or sometimes it comes up as unknown. What is going on here? Am I paying for someone else on this account? Why am I sharing my data? I need this sorted out now!!!
asked Feb 4, 2015 in Lines by anonymous

1 Answer

0 votes
That really sucks! But i wouldn't panic just yet, as we sometimes see that Telkom crosses lines at the exchange and this appears as a different number, until they rectify the mistake. An easy way to tell would be to switch of your router, or check if your logs show more than one number connecting (the other being your own number). If there is only one number connected. If there is only single number connected at the time you are online, chances are it's acrossed line and must be reported to Telkom.

If not, you will need to secure your DSL password and possibly change it to a more complex one (as it may have been compromised). You can do this in ClientZone at any time, and it will take effect as soon as you disconnect and start a new session (so you will need to change the password). Please also ensure that you use a secure password on your router. Most routers use standard IP address for convenience, so if someone is able to log into your router, they could compromise your password on some models which allow an unencrypted view of the password.

Don't ever give your ClientZone or DSL passwords out (even to us) to ensure that you are never in a position where someone may use your account without your permission.
answered Feb 4, 2015 by AfriMan (14,640 points)