Cancel mobile

+2 votes
I'll soon have my landline installed and was wondering when I cancel my mobile data this weekend, will I be billed the next month as well
asked Aug 17, 2017 in Mobile Data by SnotSkieter079 (210 points)

2 Answers

0 votes
You can do so via your clientzone :)
answered Aug 19, 2017 by Matthew Murdoch (61,160 points)
0 votes

Any cancellations need to be made before the 23rd of the month in which Clients wish to cancel.
Any cancellation after the 23rd will go into effect at the end of the following month.

Section 12 of the Afrihost Terms & Conditions

12.1. Afrihost operates Month-to-Month contracts. Either the Client or Afrihost may terminate the agreement, or a particular Service, by giving one calendar month’s notice to the other. For example, if notice is given on the 15th of January, termination will take effect on the 1st of March. Particular Service Terms may allow for shorter notice periods.

12.2. The Client must give notice of termination to Afrihost via ClientZone. Cancellation of any Service is the Client’s responsibility and all tools to effect such cancellation are provided in ClientZone. The Client is responsible for ensuring that such cancellation of service is actioned with due attention to terms of cancellation, as well as cancellation conditions which require the Client to specifically indicate a required process. Should the Client incorrectly complete the cancellation process, Afrihost will not be liable for any additional costs or compensation due to the error.

If you require further assistance please email: support@afrihost.com

or contact Afrihost support on 011 612-7200

or via live chat support on our website

alternatively you may request a call back by smsing the word 'help' to 32541

answered Aug 30, 2017 by AfriDazzil (32,540 points)
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