Any cancellations need to be made before the 23rd of the month in which Clients wish to cancel.
Any cancellation after the 23rd will go into effect at the end of the following month.
Section 12 of the Afrihost Terms & Conditions
12.1. Afrihost operates Month-to-Month contracts. Either the Client or Afrihost may terminate the agreement, or a particular Service, by giving one calendar month’s notice to the other. For example, if notice is given on the 15th of January, termination will take effect on the 1st of March. Particular Service Terms may allow for shorter notice periods.
12.2. The Client must give notice of termination to Afrihost via ClientZone. Cancellation of any Service is the Client’s responsibility and all tools to effect such cancellation are provided in ClientZone. The Client is responsible for ensuring that such cancellation of service is actioned with due attention to terms of cancellation, as well as cancellation conditions which require the Client to specifically indicate a required process. Should the Client incorrectly complete the cancellation process, Afrihost will not be liable for any additional costs or compensation due to the error.
If you require further assistance please email: firstname.lastname@example.org
or contact Afrihost support on 011 612-7200
or via live chat support on our website
alternatively you may request a call back by smsing the word 'help' to 32541