When placing your fibre order you will be prompted to select whether you need a router or not.
If you select the router option it will take 3- 5 working days to be delivered.
If it has been longer then this please contact our support centre
If you require further assistance please email: firstname.lastname@example.org
or contact Afrihost support on 011 612-7200
or via live chat support on our website
alternatively you may request a call back by sms'ing the word 'help' to 32541