Can I start using my package?

+3 votes
I recently got an email from Afrihost confirming my Telkom ADSL line order is complete (I did it through Afrihost) and I've been billed, does this mean I can start using the package I bought beginning of the month from Afrihost? I was just waiting for the Telkom ADSL line.
asked Feb 12, 2015 in ADSL by Nhlanhla

1 Answer

0 votes
Yes, if the ADSL line is confirmed to be active, you should be able to connect immediately.

If you do have problems connecting, you can check whether the DSL data account has been activated in ClientZone (sometimes the data is not made active until the line is activated to avoid unneccesary billing). You can also check that the line has been verified. When we apply for Telkom lines they should not require verification but this is sometimes an oversight when Telkom install the line.

Drop me a mail on afriman@afrihost.com if you have any trouble, I'd be happy to help :)
answered Feb 12, 2015 by AfriMan (14,640 points)
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