Do you also shape/throttle capped accounts?

+3 votes
I just installed adsl 2mbps, line is still with Telkom, signed up for a 20gb capped account with you guys to test waters. Tonight I tried to stream a series. The videos is buffering like sh+++t!


I thought you dont do this on your capped account.  I am glad didnt transfer my line to you. I eneded up giving up and stopped the video.

When I use your mobile data, this doesnt happen.
asked Feb 13, 2015 in ADSL by Michael

1 Answer

0 votes
We absolutely do not shape capped accounts. However, it would depend on what quality you tried to stream the video on, as 2Mbps is not fast enough to handle high throughput streams like full HD or even 720p.

We'd need to troubleshoot with you on the service which you run, before we can determine what could be the cause of this. You can drop us a mail on so we can run some troubleshooting together.
answered Feb 16, 2015 by AfriMan (14,640 points)