Fibre install how long untill Openserve contacts me

+1 vote

I was advised by an Openserve tech that the fiber line on my property is available for use as the previous contract expired. Following this information I ordered the product from Afrihost and was told that I would be contacted. The last correspondence I received was in June and still I am no closer to having any other information. If I applied via Openserve and canceled my contract with Afrihost the tech told me I would have been up and running a few weeks after I applied. Now I need to know where is this bottleneck so I can get my order installed.

The Fiber line is property of openserve and not a third party.

asked Nov 28, 2017 in Fibre by Gatsugatsusama (130 points)

1 Answer

0 votes
Hi there,

Please note installation of a fibre line can take up to 8 weeks depending on the fibre provider in your area.
As per our website each provider has a different lead time for installation and activation.
Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line.

The Installation lead times are a guide based on actual averages and will vary.

Please take note that they differ, provider to provider, area to area, and other factors, such as body corps, weather, etc

Once the CPE box is installed in your home, you will need a WAN enabled router and can sign up for a fibre package with Afrihost

To do so please follow these steps to install your WAN fibre router:
CPE (client premises equipment) from FTTH provider must be powered up. Lights will be showing on the device.

1. Connect the ethernet cable from LAN Port 1 on the CPE/ONT device (device that has been mounted on the wall) into the WAN/Internet port on your Afrihost fibre router.
You can then connect to the routers wireless network (the 2.5gHz or 5gHz one) and the password will be written on a sticker underneath it.
Or alternatively connect the device using an Ethernet (LAN cable) into any one of the 4 ports on it.

2. Once done do the following:

* At the top of your Internet browser type and press enter.

* It will ask for a username which will be 'admin' and leave the password field empty and then click 'Login'

* Click 'Internet' and then 'Internet Connection Setup Wizard'

* It will say 'Welcome to the D-Link Internet Connection Setup Wizard' - just click 'Next'

* Set any password you want (this will be the one to login to your routers menu) and then click 'Next'

* Set the Timezone as 'GMT : 02:00 Harare, Pretoria' and click 'Next'

* Choose 'Username / Password Connection (PPPoe)' and click 'Next' and then enter your Afrihost ones below.


Password: XXXXXXX

*Finally click on the 'Connect' button and you should be online in about 2 hours as they Telkom system then updates.


-- As a side note if you wish to change your wireless network settings please see below:

* On the routers main page click 'Wireless settings' and then 'Wireless Connection Setup'

* Under the Network Name (SSID) change the name(s) to whatever you want it to be.

* Also make sure you choose 'Manually Assign a Network Key' and click 'Next'

* Make up any password you want for you network under 'Wireless Security Password' and click 'Next'

* It will then take you to a summary page and just click 'Save'

The settings will take a short while to save and then you will be connected.

If you require further assistance please email:
or contact Afrihost support on 011 612-7200
or see our FAQ page:
Thank you
answered Dec 8, 2017 by AfriDazzil (29,240 points)