100Mbps fibre running at 3Mbps

+1 vote
Afrihost is charging for a 100Mbps fibre line that's running at 3Mbps. I've logged 3 tickets at support@afrihost.com without response. I've also phoned them only to be put back on hold after I explained the problem.

What happened to Afrihost's world class service? What changed in the last 4 months? Their service support went from great to terrible
asked Nov 30, 2017 in ADSL by Dawid Swanepoel (130 points)
Absolutely agree, service and support has gone from world class to pathetic! It’s so dissapointing. I used to speak very highly of this ISP, will regretfully have to see a major change before I would have anything good to say.

2 Answers

0 votes
Who is your provider(Vumtel, etc) , and where are you seeing these speeds?
Speedtest.net is a good indication, but torrents etc is not.

Perhaps putting the ticket number here could help too
answered Dec 8, 2017 by MattzFiber (10,580 points)

Yes, Vumatel is the provider. The ticket IDs are OSK-367-50237 and REI-783-59853. They haven't provided a response yet. These are for emails tickets logged - I didn't get a reference number for the phone call

I'm using Measurement Lab (M-Lab) as it reflects the performance I'm experiencing on.Netflix and YouTube

0 votes
Hey Dawid

Apologies for the bad service you have been receiving. there are a lot of measures that are being put in place to return the service to how you remember it.

ADSL lines run only up to 40Mbps, not 100. That is fibre.

I have checked your priofiles and have not picked up anything active above Mbps. Kindly contact live cat on our site so we can assist you.

I am just wary of having you share your details on this forum.
answered Dec 8, 2017 by Filet Mignon (24,730 points)

Yes, it's a 100Mbps fibre line

I've tried live chat on Client Zone at various times throughout the day but it shows as offline