why am i charged R999 when I made canncelation?

+2 votes
I ordered my double data in the end of November, then received my first email said my route is on backorder, then i wait for a week, got a SMS said i have to wait another week, i don't want want to waste my time, so decide to canncel my order, and now they charge me R999 for cancallation fee?and there is no notification when make canncellation. I send a email to account, they said will responed me in 24 hours, but no reponse since then...i got no services but need to R999?! that would be absolutely unacceptable
asked Dec 12, 2017 in Billing by licy2811 (150 points)
I have also been billed for R999 which has been debited from my account already. The online support person that I spoke to said that it does not show on their system that I was charged that amount for cancellation fee. However, it shows very clearly, with an Afrihost reference number, that the money has been taken out of my FNB check account.

1 Answer

0 votes

Good day,

Apologies for the delay in your delivery, we understand your frustration.
The debit of your account was in error and a refund will be done.

Please email accounts@afrihost.com with your account number and request a refund as you were debited incorrectly.

If you require further assistance please email: support@afrihost.com
or contact Afrihost support on 011 612-7200
or see our FAQ page: http://faq.afrihost.com
Thank you

answered Dec 28, 2017 by AfriDazzil (29,240 points)