ClientZone Close Ticket(s) Option

+5 votes
When will Afrihost add the 'Close Ticket' or 'Mark as Resolved' option to all tickets? Some tickets in the ClientZone have the option but only when you first open the ticket. After that the only option available would be to 'Reply to thread'. Sometimes i have multiple tickets open for different reasons and when they pile up, they become hard to follow/manage. Closing them when something's been resolved would be nice rather than waiting for Afrihost Consultants or 'System' to auto close the ticket after weeks/months.
asked Feb 18, 2015 in Client Zone by theeandre (32,960 points)

1 Answer

+1 vote
Best answer
We do close the tickets from our end everytime we respond to it. It is opened when you respond back to us. You idea is great and will put it through to our Dev guys to see if they can get it up and running.
answered Feb 18, 2015 by AfriDude (43,950 points)
selected Feb 18, 2015 by theeandre
Thanks for your response. That would be my issue. I will have to wait for a consultant to close the tickets. I do have an account with over 5 tickets (1 ticket open) but they still show up with the Department title (Mobile Data, Hosting). Get's hard to track which ticket is which.
I have spoken to our Dev guys and they are going to add the feature in client zone.