Good day Sammy,
Please can you explain the type of connection you are trying to establish with your laptop?
Is it via ADSL or Fibre or Fixed wireless or are you using a mobile WiFi device?
This will help us to troubleshoot the problem.
For further assistance please email: email@example.com
or contact Afrihost support on 011 612-7200
or see our FAQ page: http://faq.afrihost.com