Being charged for internet, yet I have not received my router yet?

+1 vote
I ordered a fixed wireless router. Still waiting on delivery and activation. But have already been changed a pro-rata rate for February and billed for the following month. Surely I should only start paying once the router has been received and the internet activated?
asked Feb 27 in Billing by kramernic (130 points)

2 Answers

0 votes
hi,

email accounts@afrihost.com for help

Maybe you were billed for the remainder of February and then from the beginning of March
answered Mar 1 by Rookie (3,460 points)
Thanks for your answer.

Yes, I have been billed for the remainder of February and beginning of March, but as I have said, I have not received my router and therefore do not have connectivity yet. So, I am being billed for GBs I have not even been able to use.

I have emailed accounts, thanks your help.
0 votes
Maybe you were billed for the remainder of February and then from the beginning of March
answered Apr 1 by your man (920 points)
...