Slow upload speed

+1 vote
I am paying for 4Mbps dowload speed and 2Mbps upload speed. My download speed is 3.8 mbps but my upload speed is only 1.33 mbps.

Please can you adjust my speed to what I am paying for.
asked Mar 26, 2018 in Fibre by David Fine (180 points)

1 Answer

0 votes

Hello! 

I would have to say that 1.33 mbps is not too bad when you're supposed to be getting 2 mbps. However, you're right, you should get what you're paying for. Thing is that's how the Internet works sometimes. There might be times when the speed gets slightly slower due to a variety of reasons. I found this on Afrihost's FAQ page, but this one's for DSL - I believe you have Fibre?

"The up to 4Mbps and 10Mbps DSL services have sub-profiles, which are used to stabilise a client's service that experience re-syncs (service interruptions) on their DSL lines due to a variety of factors, such as last mile distance, noise and attenuation. "

Anyway, I would suggest restarting your router. Check if anyone else is using the Wi-Fi connection. Wait just for a little bit. If this is what you're usually getting, like 90 or 100% of the time, best to call Technical Support for assistance. 

Best of luck! :) 

answered Mar 30, 2018 by lippiestick (1,160 points)
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