Good day Janice,
Softaculous is a feature that come with our Linux hosted packages and not the windows hosted products.
If you are on a windows hosted package you will need to change to a Linux package to use softaculous.
If you require further assistance please
Send a message to our whatsapp help line: https://whatsapp.afrihost.com
Visit our help center: https://www.afrihost.com/site/help_centre
See our FAQ page: http://faq.afrihost.com