Are accounts suspending a service I don’t even have yet?

+1 vote
our line hasn’t been spliced. We have no operating service despite trying to get help for over a month.

It seems the accounts department is getting a bit ahead of itself.

I suggest the service delivery department communicate success before billing takes over !
asked Apr 16 in Billing by Addcapital (170 points)

1 Answer

0 votes
Hi there,

Billing is actioned once confirmation has been received from the last mile fibre provider that the line is active and the installation was succesfull. If you are having trouble with your line please report it to

Thank you!
answered May 10 by MarxA (2,200 points)