Sorry to hear you are having trouble with your client zone log in.
Please try it this way, copy the reset link and enter it into your browser.
this should allow you to reset your password.
If not please contact one of our whatsapp support agents to look into the matter
Send a message to our whatsapp help line: https://whatsapp.afrihost.com
Visit our help center: https://www.afrihost.com/site/help_centre
See our FAQ page: http://faq.afrihost.com