Our internet conection is down would like to know if it is a problem by us or at afrihost?

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asked May 19, 2018 in ADSL by Helga (120 points)

1 Answer

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Good day Helga,
To check if there is an issue with the network please visit the Afrihost Network Status page

If there is no issue on the network then the problem may be with your line and some troubleshooting needs to be done.

a. Do you have a telephone? If so, does it have a dial tone?
- If the telephone does not have a dial tone, the line will have to be reported to Telkom for testing.

b. If there is a dial tone or you do not have a telephone on your connection. Disconnect all cables – from the wall box to the power – and reconnect them then check whether or not the ADSL light on your modem is switching on. Should the ADSL light switch on but you are still not able to connect, log into the modem and verify that it is still connecting with your credentials.

c. If the ADSL light switches on but you are not able to connect – even though you are connecting with your Afrihost credentials – kindly email support@afrihost.com or request a callback from ClientZone so a consultant can check your authentications and advise accordingly.

d. Should the ADSL light not come on after disconnecting and reconnecting cables, try a different a modem or test your modem on a different line. If a different modem does not sync as well, there could be an issue on the line or an outage in the area. Email support@afrihost.com or a request a callback for a consultant to run an interrogation on your line and assist further.

If you require further assistance please
send a message to our whatsapp help line: https://whatsapp.afrihost.com
or visit our Help Centre: https://www.afrihost.com/site/help_centre
​​​​​​​​​​​or see our FAQ page: http://faq.afrihost.com

Thank you
answered Jul 4, 2018 by AfriDazzil (41,080 points)