Im not receiving OTP email to able me to change password

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asked Jun 11 in Client Zone by GinaVidot (120 points)

1 Answer

0 votes

Good day Gina,

The email will be sent to the primary account holders email address.

If you are having trouble logging into your client zone, simply reset the password.

Unfortunately, Afrihost does not keep any passwords.

Your username for client zone will be the email address that you signed up with.

To reset your Client Zone password:

You can now log into client zone with the new details

  • Go to client zone page (
  • Enter your username (the email address that you get all your invoices on and any promotions)
  • Skip the password and leave blank
  • Select "forgot password"
  • This will send a password to your email address with a reset link
  • Please click the reset link or alternatively copy and paste the link in your browser 
  • This will now allow you to reset the password

    If you require further assistance please 
    send a message to our whatsapp help line:
    or visit our Help Centre:
    ​​​​​​​​​​​or see our FAQ page:

    Thank you

answered Jun 19 by AfriDazzil (29,200 points)