I have no internet. This was logged on Saturday. How long must I wait for connection?

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asked Jun 13, 2018 in Fibre by Charles Campbell (120 points)

1 Answer

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Good day Charles,

Please note installation of a fibre line can take up to 8 weeks depending on the fibre provider in your area.
As per our website each provider has a different lead time for installation and activation. (TT Connect take approx 5 weeks)
Once the line has been installed in your premises it can take up to 5 days for the provider to activate your line.

These Installation lead times are a guide based on actual averages and will vary.

Please take note that they differ, provider to provider, area to area, and other factors, such as body corps, weather, etc

If you require further assistance please
send a message to our whatsapp help line: https://whatsapp.afrihost.com
or visit our Help Centre: https://www.afrihost.com/site/help_centre
​​​​​​​​​​​or see our FAQ page: http://faq.afrihost.com

Thank you
answered Jun 20, 2018 by AfriDazzil (31,460 points)