How to set up my email

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asked Jun 19, 2018 in General by Paul Davies (170 points)

2 Answers

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Good day

If you signed up for a Domain Email package or a normal shared web hosting package, you can create email accounts in ClientZone or cPanel.

Through Client Zone:

- Log in to your [Client Zone](
- Select Hosting tab
- Select your domain
- Select Manage Email
- Create New Email Account.

Through cPanel:

- Log in to your [Client Zone](
- Select Hosting tab
- Select your domain
- Click cPanel
- Log into cPanel
- Once in cPanel, click on Email Accounts
- Add email account

1. Open Outlook and select File in the top left.
2. Under Account Information Select Add Account.
3. Select Manual setup or additional server types and click Next.
4. Select POP or IMAP option and click Next (IMAP is recommended)
5. Fill in your User details
Enter Your Name and E-mail Address.
Select IMAP as your account type.
For Incoming mail server (IMAP), mail.(your domain) ( e.g
For Outgoing mail server (SMTP), mail.(your domain) ( e.g
In Logon Information enter the e-mail address and password that you created in the control panel.
Click More Settings.
6. Select Outgoing Server Tab and select My outgoing server (SMTP) requires authentication.
7. Select Advanced Tab and ensure details are set  as follows:
 - With SSL ports
For Incoming server (IMAP) enter 993 and type of connection select SSL.
For Outgoing server (SMTP) enter 465 and type of connection select SSL.
For Root folder path enter INBOX with uppercase letters
 - With Non- SSL ports
For Incoming server (IMAP) enter 143
For Outgoing server (SMTP) enter 587
For Root folder path enter INBOX with uppercase letters
8. Click OK and then Next.
9. Click Close. 
10. Click Finish.
You have now set up your account in Microsoft Outlook.

When setting up Mac Mail the server always has SSL and is set to IMAP only.

  • Open Apple mail.  
  • In the top left hand corner select the 'mail' option,  
  • then select 'add account'. 
  • Various email providers will appear, select 'other mail account' and click continue. 
  • Enter your email address.  
  • Enter the password for your email's address.  
  • Select sign in.  
  • You may be prompted to provide more details. 
    If a block appears stating it was unable to verify account name or password. 
    The username is the same as the email address provided. 
  • Under account type, you can choose between IMAP or POP.  

POP will download all your mail onto your computer's hard drive and doesn’t use up the space on your hosting package that you have, however if something does happen to your hard drive then none of your mail will be backed up, unless you select the option on your settings to leave a copy of all your mails on the account. 

IMAP allows you to access your email wherever you are, from any device, you aren't downloading or storing it on your computer; instead, you're reading it from the email server so you can check your email from different devices 

  • For your 'incoming and outgoing mail server' you always enter mail.yourdomainname. 
  • Check that all your details are correct and Sign in. 
  • You may get a notification saying, 'mail can't identify server and your domain name', just click continue, then select done. 
  • Your mails will then start coming through to your Apple mail.  

Please follow the link for [email configuration settings.]

If you require further assistance please
send a message to our whatsapp help line:
or visit our Help Centre:
​​​​or see our FAQ page:

Thank you

answered Jun 19, 2018 by AfriDazzil (45,400 points)
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In order to configure your mail accounts you will need to use the correct settings, depending on what your unique scenario is. We've put together a quick summary of which configuration to use based on your setup.

Email Configuration Settings

DSL Client using their email address.
DSL Client using another email address Settings as per mail provider
Hosting client not using Afrihost DSL but needing SMTP. *
Hosting client not using Afrihost DSL and using their own ISP for SMTP. Settings Provided by your ISP **

* SMTP Authentication must be switched on – some email clients have the facility to say "Use same settings as incoming" - so it will use the email address and password of your POP account.
** This is your current ISP’s smtp server settings.

answered Jun 19, 2018 by AfriClaire (26,810 points)