Failing to obtain IP address

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asked Jun 28, 2018 in Fibre by FibreHome (120 points)

1 Answer

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Hi there

It depends on what you want to do.
Afrihost has static & dynamic IP addresses and a range of IP's.
If you wish to know the IP address for your Fibre you can check on Client Zone

Client zone login:

If you wish to know the IP address for your domain you will have to ping it. 

To PING on windows;

  • Open the Start menu 

  • Type “cmd” in the search bar at the bottom of the menu.

  • Click cmd found in the search results for Programs.

  • A black box with a flashing cursor will open; this is the Command Prompt. Type “ping” and then hit the Space bar on your keyboard.

  • Type in the address you’d like to ping and then hit the Enter key on your keyboard. Wait for the ping results.


  • On the home screen, open the Spotlight search tool and type “network utility” in the search bar. Double click the Network Utility app to open it.

  • You can also find this app at /System/Library/CoreServices/Applications.

  • Select the Ping tab and then type the address you’d like to ping in the text box. Click Ping and wait for the ping results.

Understanding ping test results

  • Ping test results look similar in both Windows and Mac OS.

    Successful ping tests

  • First you’ll see the replies for each packet sent in the ping test. A Windows ping test will typically send 4 packets; a Mac OS ping test may send more.

  • You’ll then see the statistics returns from the ping test. These results can be useful in advanced troubleshooting for latency issues, but the fact that the ping test returned results means that your computer is able to connect to that address.

Failed ping tests

If a ping test fails, you see error warnings:

  • Request timed out

  • Destination host unreachable

  • Transmit failed, error code #

If a ping test fails, you may need to troubel shoot your internet connection.


answered Jul 3, 2018 by AfriClaire (26,810 points)