CONSTANT CONNECTIVITY PROBLEMS -FIBRE 50MB PACKAGE

0 votes
We are online gamers and we used to think that our 10MB line was useless, until we changed over to a 50MB package with fibre....right now I wish we never changed. Instead of the games lagging, the connectivity is just completely lost. At least the Telkom ADSL line was stable and you can get telephonic support 24/7. We have only had our fibre for 2 weeks, and we are EXTREMELY disappointed. Not what we expected. If you have a problem outside of business hours it seems you're screwed. Wouldn't recommend Afrihost to my friends & family.
asked Jun 29, 2018 in Fibre by Leatitia (120 points)
I agree on the lack of after hour support. I've been out of Internet connectivity for 4 days now. I'm told it's an openserv problem. As far as I'm concerned it's an afrihost problem.

1 Answer

0 votes
Hi there

Please do some troubleshooting on your line.

Try rebooting your CPE/ONT and the router.

Which lights on the CPE are switched on and what colour is each light?

The ALARM / ALM / LOS light is not suppose to be on, If it is this indicates an issue on the line and it must be reported.

Before the line can be reported, we need to check if there are any reported outages in your area.

If there is an outage, reporting a fault on the line will not be necessary.

We will have to allow the provider time to work on the issue and restore services.

Thank you.
answered Jul 23, 2018 by AfriClaire (26,810 points)
...