Good day Zuzile,
Once you have signed up for an ADSL line you need to send a copy of your ID to email@example.com so the account can be verified and activated.
This can take 12 - 24 hours.
If you are waiting for your ADSL and voice line to be installed this takes 14-30 working days once ordered.
If you are migrating your line over to us you need to give Telkom 30 days notice, your line will then be placed in a holding pool and once Telkom release your line you will have 5 days to sign up with a new service provider - Afrihost..
I hope this helped.
If you require further assistance please
send a message to our whatsapp help line: https://whatsapp.afrihost.com
or visit our Help Centre: https://www.afrihost.com/site/help_centre
or see our FAQ page: http://faq.afrihost.com