FTP login fails, 'failed to retrieve directory listing' using FileZilla

+3 votes
I have used FileZilla for years as my FTP client. Never came across this situation - 'Error: Connection timed out and Error: Failed to retrieve directory listing

Any tips? Thanks in advance
asked Feb 26, 2015 in Shared Hosting by Brianm (1,610 points)

1 Answer

+2 votes

The problem that you are having is probably related to the new FileZilla update. The version of filezilla which I had (V3.9.0.6) was set to connect via,"PLAIN FTP" by default so were all the previous versions of filezilla. This all changed with version 3.10.0 and the latter. The new versions are set to connect via,"FTP over TLS" which is proving to be a problem with some of our servers.

To resolve the issue kindly follow the below steps:

On filezilla click,"File" then

  1. Click Site manager
  2. Then add the domain and fill in the information needed. NB!!! Under Encryption select,"Only use plain ftp (insecure).                                  
  3. Make sure you have the correct username and password. You can test them by loggin into cPanel.

After this you should be able to connect. Your response will look have the below response.

Status: Resolving address of digimayhem.com
Status: Connecting to
Error:  Connection timed out
Error:  Could not connect to server
Status: Resolving address of domainname.tld
Status: Connecting to
Status: Connection established, waiting for welcome message...
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Status: Directory listing of "/" successful

answered Feb 26, 2015 by AfriDude (43,950 points)
Thanks AfriDude - works fine now
Thank you - it worked!