R1Soft - Agents public key does not match stored public key, and agent rejected server's public key

+1 vote
Hi I am getting the below error on my r1Soft backup solution:

Agents public key does not match stored public key, and agent rejected server's public key

Any Idea what I need to do to get this fixed?
asked Jul 23, 2018 in Shared Hosting by Dowayne B (3,130 points)

1 Answer

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Best answer

When there is a mismatch between the agent’s public key, and the server’s stored public key for that agent, the agent will reject the server, and the backup server will not be able to access the agent. To resolve this you would follow the below steps.:

  1. Log in to your backup solution.
  2. Click on Protected Machines.
  3. Select the Actions Drop-Down, and click on Edit Protected Machine.
  4. Click on the reset Public Key button.

Once the key has been reset, you should be able to process the backups.

answered Jul 23, 2018 by Dowayne B (3,130 points)
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