New order turnaround time?

+1 vote
Hi,

 

Placed an order for Fixed Wireless yesterday at around 12 noon. Debit order account verification was done by 12:30.
My order status is still sitting at "order placed", though Payment Received sttus has changed to "yes". how long is it going to take?

 

Another issue I have - when I was checking out, I had the option of the express courier or normal courier. Both had the delivery fee crossed out. But wheever I opted for express, it kept adding the delivery fee to my payment, so I was forced to opt for normal delivery. Please can this be seen to?
asked Jul 24, 2018 in Client Zone by stephandp (220 points)

1 Answer

0 votes
Good Day

Our courier will contact you upon clearance of payment.

Final delivery will then be subject to your availability and available delivery time slots in those areas.
Deliveries take place during business hours on weekdays, weekends are excluded from all time calculations.
Delivery times stated do not include additional delays for payment clearance.

Visa/Mastercard payments are verified immediately, while a delay of up to 5 working days can be expected with Debit Orders for verification and clearing of funds (depending on the bank payment is made from).

Thank you
answered Jul 31, 2018 by AfriClaire (18,790 points)
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