3.8mbps on a 100mbps connection is terrible, I do apologise for this. If you’re using WiFi, you might find that your router and internet are fine, but your wireless signal is weak, causing a slowdown. In that case, you may need to reposition, tweak, and boost your router with a few tricks
Here are a few things you can try to sort out the issue.
1. Reset your router to default settings
2. Find the perfect spot for your router
3. Find the right wireless channel
4. Get rid of interference from other appliance. Cordless phones, microwaves, and other appliances can muck with your signal as well.
If the problem persists, I suggest that you contact Afrhost support via WhatsApp, email or a phone call.
011 612 7200