how I proceed with the new address ?

0 votes

I'll move in another house

Do I need to register the new address to keep my account?

asked Aug 29, 2018 in Client Zone by ali.coloriti (120 points)

1 Answer

0 votes

Good Day,

When moving from one premises to another, there is no need to relocate your fibre line.

Simply cancel the old house/ unit fibre package in client zone and sign up the new premises for a new fibre package, even if there is an installation already done in that new house/unit.

If you require further assistance please 
send a message to our whatsapp help line:
or visit our Help Centre:
​​​​or see our FAQ page:

Thank you

answered Sep 3, 2018 by AfriClaire (26,810 points)