VoIP registration failing on B315

0 votes
Hi - Please can you assist me? I have been trying to configure my 3rd party (Liquid) VoIP account on the B315 but the registration keeps failing, despite entering correct credentials. i have verified that the VoIP account is working, through the use of it on a soft-phone app installed on my mobile device, which I can use off my B315 WLAN. Hence, do you intentionally block capability of this function( using the Phone port), from your network?
asked Aug 30, 2018 in Air Mobile by muzariri (120 points)

1 Answer

0 votes

Good Day,

We do not block capabilities of VoiP function,

However please try the following to resolve the problem:

  1. Upgrade the firmware
  2. Try disabling your firewall
  3. Some routers alter SIP packets with the default configurations which creates VoIP service problems.

From your router’s web configuration page:

- Disable SIP Application Layer Gateway (SIP ALG)

If you require further assistance please 
send a message to our whatsapp help line: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
​​​​or see our FAQ page: http://faq.afrihost.com

Thank you


answered Sep 11, 2018 by AfriClaire (26,810 points)
Good day

Noted, thank you. i eventually managed to get it working, after tinkering around with a number of the router settings. Your feedback is greatly appreciated,

Good Morning,

Can you still remember what you did to get this working as I am having the same issue?
Hi. Sorry for the delayed response. Typically just ensured SIP ALD was disabled as above then also play around re: codecs - G.711a, G.711u, G.7.29