What happens if you insert the new MTN sim before porting from your current network?

+1 vote
I got a new MTN sim card and RICA'd it at the MTN store. The lady inserted it into a phone to give me the number.

I have now ported from my current provider. It has been more than 12 hours and I now have no network on both sims.

Will the MTN sim still be ported or will I have to redo the whole process?


Thanks in advance.
asked Sep 4, 2018 in Smart Mobile Devices by NikitaVJ (130 points)

1 Answer

0 votes

Good Day,

Please follow the steps below to port:

  • Do not insert your new sim card yet
  • Use the old sim to sms 'PORTME#(10 digit Mtn number) to 083 767 8287
  • You will receive a confirmation SMS on your current SIM that your request is being processed
  • Insert your new MTN SIM card into your device the following day
  • Select ’New number’ to activate your new SIM

If you require further assistance please 
send a message to our whatsapp help line: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
​​​​or see our FAQ page: http://faq.afrihost.com

Thank you

answered Sep 4, 2018 by AfriClaire (26,810 points)