I can't send e-mails on WiFi while connecting through Afrihost fibre.

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I can't get my MS Outlook on my laptop or Android phone to send e-mails on WiFi while connecting through Afrihost fibre.

 What SMTP server settings must I use? I've tried the server addresses on the Website, but they don't work.
asked Sep 10, 2018 in Smart Mobile Devices by JamesG (120 points)

1 Answer

0 votes

Good Day,

If you are having problems with sending and receiving mail, please check the following:

- 1. Please check if you have internet connectivity?

If you cannot browse any websites, then you will not be able to send or receive mail.

This may be an issue with your Internet Service Provider or on your ADSL/ Fibre line.

2. Check your incoming and outgoing mail server settings (http://www.afrihost.com/site/page/email_configuration_settings)

If you are using a domain hosted email, the settings should be:

- Incoming: mail.yourdomainname.co.za 

- Outgoing: mail.yourdomainname.co.za

If you are using a free email account, the settings should be:

- Incoming: dslmail.afrihost.co.za

- Outgoing: smtp.afrihost.co.za or smtp.mtnbusiness.co.za

3. Are you able to send or receive mails via webmail?

- For domain accounts type: mail.yourdomainname.co.za/webmail or www.yourdomainname.co.za/webmail into your web browser.

Type in your email address and password when prompted and try sending and receiving mails.

- For free accounts, type http://dslmail.afrihost.co.za in your web browser and enter your email address and password when prompted.

If you require further assistance please 
send a message to our whatsapp help line: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
​​​​or see our FAQ page: http://faq.afrihost.com

Thank you

answered Sep 10, 2018 by AfriClaire (21,110 points)
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