What does the term "exceeded your shaping threshold "mean ?

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I have just been told by afrihost that me I have exceeded my shaping threshold.  I have a capped dsl account.

My 10Mbps lines has been dropped to about 4Mbps.
asked Sep 13, 2018 in ADSL by hbn (120 points)

1 Answer

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Good Day

Shaping is applied to all users in general not based on usage thresholds, and the impact to non-priority services is determined by the level of demand and available network capacity. Shaping is applied only when demand on the network exceeds available network capacity and relieved when demand decreases. You were probably shaped as a result of network congestion.

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

 

answered Oct 8, 2018 by AfriClaire (23,230 points)
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