Good Day Elsabe,
Sorry for the inconvenience with regards to your order.
The delivery of the sim and/or the device is dependant on the payment plan you chose.
For credit card payment, the delivery could take up to 5 working days depending on the area you are in. Client's in major cities, Cape Town, Johannesburg etc could receive it earlier than 5 working days. If you are in Johannesburg and not far from our offices you can even get your product(s) the same day if you pay via credit card. But you would need to come and fetch your product(s) from our walk-in centre. With credit card payment it is faster and delivery is quicker.
Debit order payments take up to 5 working days to reflect in the bank. It would take up to another 5 days for the delivery also depending on the area you are in. With this payment options, it could take up to 2 weeks for the device to be delivered.
To track your order, please follow the steps below:
- Log in to ClientZone
- Go to 'My Account' tab
- Under manage my orders, click on active orders
- Click on the order you want to trace
If you require further assistance, please
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com