Good Day Aqeela
When you transfer a domain, the hosting provider that you are transferring to is only responsible for the transfer of the domain name and not the content.
It is the responsibility of the client, to request the content from your current/previous host and to provide you with a full site backup as well as full mail back up.
In order to transfer to us without any downtime you need to move your content to us, and get your current/previous host to point the DNS to the specific server allocated by your new host - Afrihost.
The content does not transfer unless you specifically copy it from one hosting location/provider to another hosting location/provider.
In order to transfer to us without any downtime, you need to move your content to us, before you change your DNS records to point to our servers.
You can do this by having the domain transferred to us so we provide DNS management.
Don't accept the transfer request until you have completed the following:
- Make arrangements before and know the location of your current content at your current hosting provider. This will allow the IP address of the server your content is hosted on and any other DNS records required, for services like mail, to work.
Please speak to us beforehand to help you find out what they are or have a look at the following sites:
Who Is - This tool allows you to get information about various Internet resources, such as domain names, networks, IP addresses, domain registrants, or autonomous systems.
Online DNS Record Viewer - makes it easy to view all kinds of Domain Name System (DNS) records.
Using the Afrihost Client Zone DNS management function, point your DNS records back to where your content is currently hosted on your old hosting provider's servers. Now you can accept the transfer request so that Afrihost now becomes responsible for managing your DNS records. Then copy all your content across to our servers.
Once all the content is on our servers and you are happy with how everything is working. You can then follow this link to test and see what it looks like on our servers
Then use the Client Zone to change your DNS pointing to point to our servers.
- Visit your Afrihost Client Zone
- Select Hosting
- Select your our domain
- Select hosting settings
- Go to DNS editor and create new records
These records will have been emailed to you on sign up.
If you require further assistance, please
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com