Please note that the database name, username and password are generated dynamically when you install WordPress using softaculous or the WordPress manager tool. Your ISP does not have the details because they are generated during installation and forwarded to your website developer or to you.
The database name, username and password can be set up or customised from cPanel ->MySQL databases.
However, make sure that you check the config.php file because it contains the configuration information including the database name, username and password.
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