Can I keep my e-mail address, being a telkomsa.net address when changing to Afrihost as a service provider?

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I prefer NOT to change my e-mail address at this point. Should I change the account username and password then?

Can I keep pop3telkomsa.net as my incoming server and use afrihost as the outgoing server? The response from the system gave me for the outgoing mail, was "none of the authentication methods supported by this client are supported by your server".

Thank you for attending to my problem.

 

Kind regards
asked Oct 8, 2018 in Shared Hosting by Swart (180 points)

1 Answer

0 votes

Good Day Swart

Your SMTP server is set to go through a specific connection and when that changes your mail cannot find the server.

I will give you steps as to how to resolve this, please follow the steps below:

1. Open your outlook mail client and click on File->Account Settings->then account settings again

2. It will open up a dialogue box which shows your email accounts -> select your e-mail account and click on change just above that

3. You can keep pop3telkomsa.net as your incoming server and use afrihost as the outgoing server.

Remember that the outgoing server is smtp.afrihost.co.za

4. Click on more settings ->click on outgoing server-> then uncheck the first option that says my server requires authentication.

After this close all dialogue boxes and try to send/receive again to see if it works.

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Oct 16, 2018 by AfriClaire (23,510 points)
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