What is the problem with Fixed Wireless Internet - RAIN as it keeps on disconnecting and how long will it take to fix.

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asked Oct 9, 2018 in Air Mobile by MosesGontse (120 points)
edited Oct 9, 2018 by MosesGontse

1 Answer

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Good Day

There are several reasons why the internet may disconnect.

Which includes the reasons below.

Problem with the network: If there is congestion on the network, the users may experience intermittent sessions. 

Your home is too big: The average router can only broadcast the WiFi signal so far, 

You have large solid pieces of furniture: large pieces of furniture like metal desks, solid wood slabs, and other barriers can prevent your WiFi signal from passing.

Your other electronic devices: Small household devices as varied as baby monitors, wireless sound systems, microwave ovens, baby monitors and old cordless phones actually can interfere with router signals.

Other people’s WiFi: When each residence has its own WiFi network and neighbours use the same wireless channel, there is often interference.

Other people in your home:  There is limited bandwidth on your WiFi connection and if someone is using it in ways that hog it all up, it will slow down the signal for everyone else

Your router needs a reboot: When your router hasn’t been rebooted in a long time, expect performance to suffer.

If you believe that the issue is related to Congestion on the network, kindly contact our support department on support@afrihost.com to troubleshoot. 


If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Oct 23, 2018 by AfriClaire (26,810 points)
No internet for hours now!  When will this issue be sorted out?!
"We have been informed by Rain of a network issue affecting all Rain users. Affected clients will have limited to no connectivity. Rains network engineers are urgently addressing the problem, and we are working closely with them to restore normal services as quickly as possible. We sincerely apologise for any inconvenience this may cause. Cell C Fixed Wireless clients are not affected by this network issue."
This was at 18h01 ... I have been without internet the whole day.