200gig Fixed LTE no connection why ?

0 votes
Why does my 200gig FIXED LTE package drop and then struggles to reconnect on the cell c network ? Modem light stays on red for hours sometimes and the whatsapp support agents are rude they always say "nothing i can do to help you" pathetic service !!!!!!!
asked Oct 13, 2018 in Fixed Wireless Internet by Funkyjsa (120 points)
I am currently sitting with the same problem.  Furthermore, even when I am connected I have on average a download speed of 9Mb.  This is not what I have paid for

1 Answer

0 votes

Good Day

The solution is to log into the device and changing the Preferred network to 4G 1800MHz as on the image below:

If you require further assistance, please 
send a message to our WhatsApp helpline: https://whatsapp.afrihost.com
or visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com

Thank you

answered Oct 23, 2018 by AfriClaire (18,310 points)