Still cannot usr Afrihost WiFi

0 votes
asked Oct 16, 2018 in ADSL by Annetjie3 (120 points)
Why is there not anyone available to talk to ever,

1 Answer

0 votes

Good Day Annetjie,

Apologies for the delay in getting connected, we need you to provide us with more details of your account query and as this is a public platform, for security reasons please send an email to support@afrihost.com supplying your Afrihost account number, ID number and contact number, so they can further look at your query. 

Here is some information that may help:

https://help.afrihost.com/topic/adsl-and-vdsl/what-you-need-to-get-dsl

Please make sure that you have a postpaid / ex-con (no contract) Telkom voice/DSL line installed before you can use Afrihost's services.

 

You could choose to either get the ADSL and voice line installed directly through Telkom or get the ADSL line installed by Afrihost (this takes 14-30 working day waiting period).

You then need to decide if you wish to leave the line with Telkom and only get data through Afrihost, or you can move the line to Afrihost, for Afrihost to manage both your line and data.

 

To sign up for Afrihost ADSL line management:

 - Existing Afrihost clients will have to request this via Client Zone.

* My Telkom Lines tab

* Order ADSL line link.

 - New clients will need to sign up via our website:

Please proceed to www.afrihost.com.

1) Click on ADSL > ADSL lines tab

2) Proceed with sign up

3) Order ADSL line (Either new ADSL line or transfer of existing ADSL line from Telkom)

4) Complete the sign up (Billing details, contact details etc...)

We will then process your order.

 

You will also require a wifi router that will need to be configured, Please see configuration settings below.

https://www.afrihost.com/site/hardware/modems_wifi/#/

To configure your ADSL modem or router with Afrihost please follow these steps:

* Please connect your router with the ethernet cable to your computer.

You will need your ADSL username & password for the DSL account.

It will be your username@afrihost.co.za details; eg: john@afrihost.co.za

The quickest way to access your modem is through a web browser, eg: Internet Explorer, Firefox, Chrome, Safari.

Most routers/modems come with a manual specifying the IP address of the device allowing you to connect to it.

Most routers use IP address:

10.0.0.2 or

192.168.0.1 or

192.168.1.1

but it's best to check the manual to be sure.

If you can't find the IP address in the manual it can be found by connecting the modem to your computer, via cable or wirelessly.

Finding it manually with these following steps:

To get the IP address on a PC:

[in Windows XP]

* Click on Start > go to run

[in Windows Vista & Windows7]

* Start > start search

* type: cmd

a command prompt window will open [black/white window]

* on it type: ipconfig

* you'll get an IP address {of your PC}

* you'll also see a line with a "default gateway" - this is the IP address of the router - make a note of the default gateway

To get the IP address on a MAC:

* Open Terminal {a quick way is to type it on the Spotlight search} 

* type: ifconfig

* You'll see lots of data; but generally you'll see a group of network adapters; eg: en0; etc.

* Check under each block for an IP address of the nature above

* If this is too difficult; check the manual

* If you have internet access via a different account; there are online router manuals on http://www.routersetup.co.za/manuals.php

Now that you have the IP address, You need to access the router:

* The default gateway is 10.0.0.2; i.e the IP address of the ADSL router/modem that you just found in the instructions above. 

* Open your Internet browser and type: http://10.0.0.2

the username & password of most routers are usually:

username  - admin

password  - admin or password

(this is to log in to the router, but check with the manual if this password fails)

Once logged into the router you'll need to look for one of the following menus to change the settings:

1) Setup Wizard

2) Quick Wizard

3) Basic Settings

4) Internet Settings

5) Startup

6) Quickstart

*some routers may not have this option - you can look for the "WAN" settings.

In order to use our DSL data you only need to setup, a few settings and everything else leave it either with the default value or blank. Ensure you only change these settings to these details below 

(you might need to explore the different pages on the router interface to get them):

Router settings

*    Port: 0

*    VPI: Virtual Path Identifier. Should be set to 8.

*    VCI: Virtual Channel Identifier. Should be set to 35.

*    Service Type: PPP over Ethernet (PPPoE).

*    Encapsulation type: LLC

*    Authentication type: Auto

*    Your DNS settings must be set to automatic/dynamic {some routers have the 0.0.0.0 which also means dynamic/automatic}

*    Your DSL username & password will be provided by Afrihost

{you should have received these via email or you can access them through the client zone}

  This will be (eg username@afrihost.co.za

*    Save the settings and restart your router  - there should be an option under the settings to restart/reboot without having to use the power button.

  

Once the router has restarted you will be ready to connect.

In some cases; especially if you had an account from a different ISP; eg: Telkom - you might have to "Hard-Reset" the router. This can be done by pressing the reset button for about 10 seconds at the back of the router.

Once done; configure these settings above & you should be connected.

If you require further assistance, please 

send a message to our WhatsApp helpline: https://whatsapp.afrihost.com

or visit our Help Centre: https://help.afrihost.com/

or see our FAQ page: http://faq.afrihost.com

Thank you

answered Oct 23, 2018 by AfriClaire (22,070 points)
...