High pings - connectivity issues

+2 votes
I am an Afrihost client, I play online games and I usually connect to an international server. In the mornings, I get good connections, but during peak time, I get high pings and I have connection issues, my other friends who are with Afrihost have the same issues, however MWEB and other isp subscribers don't get those issues.

 

What am I doing wrong please help.
asked Mar 2, 2015 in ADSL by kwanda01 (490 points)

1 Answer

0 votes

It's really tough to answer you question without a lot more information. The problem could be at any stage of your DSL connection route - your PC, local network, router, Telkom exchange or with the destination server that you are trying to access. If the problem was on our network, we would see several clients with similar experiences, which we are not at present.

The best would be to start by basic troubleshooting. Run our Network Test App and also a speedtest.

If your latency is high at the first hop (to your router) it is either a problem on your PC, local network or router. If the second hop is high (in the traditional setup) this usually points to a line fault or an exchange fault. If the latency is high only at the very last few steps of your trace, then the problem could be on the destination server or the hosting network.

The network test app will give you the option to send our suppor team they results so we can help you understand them.

answered Mar 2, 2015 by AfriDude (43,970 points)
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